Terms and Conditions

Fraud
We reserve the right to reject any order that in our sole discretion is made in bad faith or violates any United States or Foreign rules, regulations or taxes.

It is a violation of the law to place an order under a false name or with an invalid or unauthorized credit card.

We reserve the right to and will to the full extent of the law prosecute and pursue any legal action, against any person who commits fraudulent activity on our website, www.blackjackbuffers.com.

Shipping
We currently use UPS to ship orders except "free shipping" items such as Nitesiters and buffer specials which are sent USPS 1st class mail.  Insurance is automatically included in all UPS shipping rates, proof of delivery signature may be required in some instances. The average delivery time is 3-5 business days, if you haven't received your order within 7 days please contact us. Order conformations including the UPS tracking number are e-mailed to customers when a valid e-mail address is provided. Please allow 1-2 days processing time for orders to be filled.

Depending on stock and availability some items may be drop-shipped from the warehouse.

There may be occasional delays beyond the posted shipping time. If your order is delayed beyond the expected timeframe, we will notify you of the delay via e-mail. If you wish to cancel your order as a result of a shipping delay you may do so by contacting our Customer Service Department. If you do not request cancellation the product will be shipped as soon as possible.


All shipping prices are quoted in U.S. dollars.

International Shipping
We no longer offer shipping to APO's or to addresses outside of the US


Order Cancellation
We reserve the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

No backordered item will be kept open beyond 30 days without the consent of the customer. Special order items are to be prepaid and are non-refundable under most circumstances.

Payment and Sales Tax
We accept VISA, MasterCard, and Discover credit cards and Paypal for all on-line purchases, cash,checks and Postal moneyorders are accepted for mail in orders. (Orders made with personal checks may be delayed up to 2 weeks pending clearing of check)

Terms may be available for businesses and dealers, call for details.


All payments must be in US Dollars. Current billing addresses and phone information must be included with every order.

Sales Tax will be charged as required by local laws.

Sales Policy
Most products are covered under a manufacturer warranty. See the respective product description for more details.

All Other Claims Submit a Customer Service Request directly to Blackjack Buffers within 7 days of receipt of your product shipment for the following:

  • Product not as advertised
  • Wrong quantity shipped
  • Wrong item shipped
  • Freight damage

 

All returned products must have a Return Authorization Number on the outside of the package. Packages without a Return Authorization Number will not be processed. Return Authorization Numbers can be obtained by contacting Blackjack Buffers at
1-615-323-9347 or Rsloan1@comcast.net
All non warranty returns must be in a "new and unused" condition and may be subject to a 20% restocking fee. Please include all peripherals with any return. This includes instructions,screws,packaging, etc. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.


Warranty & Return Policy
We are committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications.

Manufacturer warranties apply from date of shipment. Please check the respective product description for warranty details and contact information. We do not provide any warranty above and beyond that provided under the respective manufacturer warranty.

If you receive a defective product, please contact us. In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer. If your problem has not been satisfactorily resolved or the product has not been repaired to your satisfaction, we will make every effort to resolve the product or service problem.


IN NO EVENT SHALL WE (BLACKJACK BUFFERS) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICES AND PRODUCTS PROVIDED THROUGH OUR WEB SITE, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DAMAGES ARISING FROM OR IN CONNECTION WITH LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION OR LOST BUSINESS PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR LIABILITY IN CONNECTION WITH OR ARISING FROM THE SERVICES AND PRODUCTS PROVIDED THROUGH ITS WEB SITE EXCEED THE FEES ACTUALLY RECEIVED FROM THE PARTY MAKING SUCH CLAIM.

All Rights Reserved Blackjack Buffers ©2004

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